How can I refund my order?
If you need a refund, please contact us at email@example.com. Note that you are only eligible for a refund if you are not using a Sumo Day discount code at checkout.
Can I exchange my order?
Each item is custom-created on-demand when an order is placed, and thus cannot be returned or exchanged. If you would like a replacement item in a different size or color, please submit a new order. In the rare event that an order is shipped with a defect, we will provide a replacement.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking information.
Is there a Sumo Day discount?
Discount codes are only available for Sumo Day Giveaway winners. However, you'll get free shipping on all Sumo Day swag!
How many times can I use a Sumo Day discount code and does it expire?
Sumo Day coupon and discount codes can only be used once. Winners who are given a discount code can use the code (which will be associated with the email address they entered the giveaway with) to redeem their free swag until the expiration date of 07/31/2021.
Why isn't my Sumo Day Swag discount code working?
At checkout you will need to enter the email address you entered the giveaway with in the contact information box for the Sumo Day Swag discount code to be applied to your order. If you are still having issues, please email us at firstname.lastname@example.org.
Your order should be created, fulfilled, and delivered within 7-10 business days. Note: Holidays may delay the shipment more than the usual 7-10 business days.
When will my order be delivered?
Can I customize the design?
Not at the moment, but we are exploring this idea.
What about International orders?
We ship internationally! Shipping rates may apply on items outside of the Sumo Day Swag collection.
Any other questions regarding the Merch site?
Please contact us at email@example.com.